SHIPPING & DELIVERY POLICY
NCGFA is committed to deliver your order with quality packaging. To ensure that your order reaches you in good condition, in the shortest span of time, we ship through UPS within the contiguous 48 US states. Residents of Hawaii, Alaska and US Territories should call for special shipping arrangements.
What does the Delivery Charge include?
The shipping charge is specified separately for every work of art or other product sold by NCGFA. The flat rate shipping and delivery charge includes packaging, shipping and insurance. Taxes are listed separately. Our prices are all inclusive (packing, handling, shipping and insurance) except for taxes. All taxes are included with the deposit and final payment if applicable in your region.
How long does it take for an order to arrive?
The artwork or product will be shipped to the customer once all necessary documentation, pertaining to transportation, address and the payment has been paid in full including all relevant additional charges. Once we receive the payment, we take up to 5 working days to ship the artwork. Most orders are delivered within 8 to 10 working days. Delivery of all orders will be shipped to the credit card billing address as listed by you. We do not ship to PO Boxes. We do not guarantee any time limit of delivery. In odd instances, a shipment may be delayed due to extraneous circumstances such as, flight delays, remote locations, strikes, force majuere and etc.
What if the shipped Work of Art or Product is received in a damaged condition?
You will be required to sign for the package and if you discover damage on the artwork, please notify us immediately. Please call us at 910-800-0951 or email us at [email protected] mentioning your Order ID.
Do I need to sign for my package upon delivery?
Yes, all shipped packages must be accepted and signed for upon delivery. Due to the valuable nature of artwork, our package should not be left unattended.
How are taxes and duties calculated on my purchase?
All shipping costs will be added to your order upon final payment and checkout. Taxes will be charged on the deposit and final payment if required by your location.